Faqs

User Common Consultation & Universal Reply Specification
      Consultation Question: How to confirm the applicable scope of product functions? 
      Universal Reply: The functional applicable scope of each product is marked in the public product description document. For functional scenarios not clearly specified, users can consult the service team to obtain extended reference explanations, and the team will try their best to answer all reasonable consultation demands.
      Consultation Question: Will the product use experience be affected by conventional environmental factors? 
      Universal Reply: Conventional external environmental factors may have slight impact on the use effect of individual products, and most products can maintain stable use performance in conventional application environments. Users can adjust the use mode appropriately according to actual environmental conditions.
      Consultation Question: How to put forward demands for product service optimization? 
      Universal Reply: Users' reasonable optimization demands and valuable opinions on products and services can be submitted through the official dedicated feedback channel. All collected demands will be sorted and analyzed centrally, and the optimization plan will be adjusted appropriately as far as possible according to public demand.
      Consultation Question: Is it allowed to re-apply for relevant services after abandoning the initial product service application? 
      Universal Reply: In conventional scenarios, users can re-initiate service applications for products. The pass of re-application shall be judged according to the actual service conditions and relevant specification rules, and the staff will give timely feedback on the review result.
      Consultation Question: What kinds of problem support are not applicable to public services? 
      Universal Reply: Public basic services are applicable to conventional product use and consultation problems. For special and unconventional problem scenarios, targeted verification is required to confirm whether corresponding service support can be provided.
      Consultation Question: How to obtain the latest product use tips? 
      Universal Reply: The latest universal use tips and skill guidance of products will be updated and displayed in the public service area from time to time. Users can pay regular attention to acquire latest practical guidance content.